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SURVEYSX – PRIVACY POLICY (ENGLISH, FULL GDPR COMPLIANT)

Privacy Policy
This Privacy Policy explains how SurveysX, operated by:

Trendsolve – Sole Proprietor: Fikret Onur Çinsar
Kurstr. 2, 13585 Berlin, Germany
Email: info@surveysx.com & info@trendsolve.com
Phone: +49 172 6668504

collects, processes, and protects personal data in accordance with the EU GDPR.

1. Data Controller

The data controller under the GDPR is:
Fikret Onur Çinsar, Kurstr. 2, 13585 Berlin, Germany.

2. Hosting & Data Location

SurveysX is hosted on Hostinger Germany (EU-based servers).
All personal data is processed exclusively within the EU.

3. Categories of Personal Data We Process

3.1 Account Registration Data

  • First name, surname
  • Username
  • Email address
  • Phone number
  • Password (hashed only)
  • IP address
  • Device logs

3.2 Billing & Payment Data

via Stripe:

  • Payment token
  • Billing address
  • Transaction ID

via Bank Transfer:

  • Company name
  • Address
  • Tax number / VAT ID
  • IBAN / account details

3.3 B2B Partner / Reseller Data

  • Company name
  • Contact person
  • Address
  • Phone
  • Email
  • Tax details
  • Bank information

3.4 Job Applicant Data

  • CV/resume
  • Employment history
  • Education records
  • Contact information

3.5 Survey Contents & Responses (IMPORTANT FOR LIABILITY)

Users may create surveys containing any type of data, including:

  • Names
  • Emails
  • Phone numbers
  • Addresses
  • Opinions / reviews
  • Uploaded files (photos, documents)
  • Sensitive data (health, religion, political views, etc.)

SurveysX is NOT responsible for this data.
The customer is the Data Controller.
SurveysX acts only as a Data Processor (Art. 28 GDPR).

Users must obtain consent from respondents.

4. Legal Grounds for Processing

Art. 6(1)(b) – Contract Performance:

  • Account creation
  • Subscription
  • Payments
  • Survey processing
  • Reporting & exports

Art. 6(1)(a) – Consent:

  • Analytics (Google Analytics)
  • Marketing (Meta Pixel)
  • Cookies requiring approval

Art. 6(1)(f) – Legitimate Interest:

  • Platform security
  • Fraud detection
  • Server logs

5. Analytics & Tracking Tools

SurveysX may use:

  • Google Analytics
  • Meta Pixel
  • Google Ads Conversion Tracking

These tools load only after cookie consent.

6. Subprocessors

We use the following GDPR-compliant subprocessors:

Service

Provider

Purpose

Location

Hosting

Hostinger

Server hosting

Germany (EU)

Payments

Stripe

Payment processing

EU/USA

Analytics

Google

Statistics

EU/USA

Marketing

Meta

Advertising

EU/USA

All subprocessors have signed Data Processing Agreements (DPAs).

7. Data Retention

  • Account data → until deletion
  • Payment records → 10 years
  • Server logs → 90 days
  • Survey data → controlled by customer
  • CVs → 6 months

8. Data Subject Rights

Users may request:

  • Access
  • Correction
  • Deletion
  • Restriction
  • Portability
  • Withdrawal of consent

Requests: info@surveysx.com & info@trendsolve.com        

9. Data Security

We implement:

  • HTTPS encryption
  • EU data hosting
  • Strict access controls
  • Secure password hashing
  • Regular backups
  • Attack prevention measures

10. Contact

Email: info@surveysx.com & info@trendsolve.com